Can you add a workflow of approvers to the user’s/applicants' page? Everyone should be able to see the flow of the request.

Everyone should be able to see the flow of the request. This has been incorporated. Once you submit a memo on the system, the process flow is indicated at the top of the submitted memo. “Updates” on all raised memos can be seen on the left side of the home page. Upon final approval by the ED, the initiator receives an email with the link to the approved memo.